There are also rules prohibiting disconnection of service for certain medical reasons. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32° F or below for winter and above 95° F for summer) as determined by the Commission. No disconnect if customer is on a payment plan.Īlaska Administrative Code - Disconnection of Services Senate Bill 241 implements disconnection moratorium of residential customers due to non-payment disallows IOU's from charging late fees or interest for nonpayment for duration of emergency requires reconnection of customers disconnected on or after Madue to nonpayment requires a minimum timeline for repayment of charges incurred during emergency.ĭelay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. No disconnect for seriously ill, disabled.

If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC.īan for special circumstances such as extreme weather or life-threatening situation.Īlabama Public Service Commission General Rules Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. NOTE: These policies may not apply to all utilities in your state.

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